Refund Policy

1. Free trial

The 14-day free trial costs nothing and needs no card. Nothing is charged when it ends. To keep using MyCliniCore, you choose a plan.

2. Cancelling

You can cancel a monthly or annual subscription at any time. A clinic admin can cancel from the subscription page in the app's settings, or you can email us. Cancelling stops the next renewal. You keep full access until the end of the period you have already paid for. After that we keep your records, and you can ask us for a copy.

3. When we refund

Fees are paid in advance and cover the whole billing period. When you cancel, we don't refund the unused part of the period; you keep access until it ends instead. We do refund in these cases:

• Duplicate charge. You were charged twice for the same period: we refund the extra charge.
• Wrong charge. You were charged the wrong amount, or for a plan you didn't choose: we refund the difference or the whole charge.
• Charge after cancelling. You were charged for a renewal after you had cancelled: we refund that charge.
• Changing plan. A new plan starts straight away and is charged in full: we refund the unused part of the old plan's period.
• We end the service. We end your subscription for a reason other than your breach of our Terms of Service: we refund the unused part of the period.

Any tax included in a refunded amount is refunded with it.

4. How to ask for a refund

Email hello@myclinicore.com within 30 days of the charge, with your clinic name, the invoice number or payment date, and what went wrong. We reply within 3 working days.

Approved refunds go back to the card, UPI account or bank account you paid from. We start the refund within 7 working days of approving it. Your bank may take a few more days to show it.

5. Payments your clients make to you

Clinics can take payments from their own clients through MyCliniCore. Those payments are between the clinic and its client. For a refund of a consultation, treatment or product, contact the clinic directly.

6. Delivery

MyCliniCore is software used online. Nothing is shipped. You get access as soon as you create your account, and a paid plan applies as soon as payment is confirmed.

7. Contact